Operations Coordinator

Missafir is a PropTech start-up in İstanbul. We deliver for our customers through a combination of thoughtful interior design and attentive hotel-style services that deliver superior earnings from short/mid term rental management through our strength in data-driven dynamic pricing solutions.

Do you want to be part of this innovative, fast-paced and exciting team? Well, this opportunity is for you! We are looking for a new team member for full-time internship/graduate opportunity will begin in January 2019.

Come and join us and you will be part of our visionary team that is proud of working in a Must-Watch start-up in İstanbul.

What will you be doing?

We are looking for an enthusiastic Operations Coordinator!  Operations are at the heart of what we do at Missafir - we have to coordinate our fleet of housekeepers, guest welcome team and rescue runners. Providing a 5* quality service to our guests and hosts, in this role you will be responsible for ensuring all in-stay guest issues are dealt with speedily and efficiently! 

• Supporting all operation staff from the office with urgent issues
• Co-ordinating Housekeepers operation staff across İstanbul and guiding them.
• To manage our inbox; dealing with incoming enquiries, changes to services and
scheduling additional services.
• Managing the everyday scheduling and rota of operation staff; ensuring services are
covered effectively and efficiently
• You will be working flexibly as required in a fast-paced business environment - the role includes working weekends if required, it's not all fun and games but we will have plenty of those too!
• You will be solving problems in high-pressure environments. Our guests are flooding in left, right and centre - you have to be able to think on your feet and deal with last-minute operational changes

What do we offer?

• A future full-time working opportunity with us
• Discounted Airbnb travel, we want you to truly understand the Airbnb experience
• The chance to have a serious impact on one of the fast-growing technology companies in İstanbul in an exciting growth phase
• A guaranteed steep learning curve and a boost for your career

Aranan Nitelikler

• Recently completed or currently pursuing (preferably in your 3rd or 4th year) a B.S./B.A or M.Sc/M.A in a top-tier university
• You have experience in the hospitality and logistics industry will be a plus. 
• You are highly organised - logistics and scheduling are your things!
• Someone looking for exciting unique operations and logistics based role within a fast-paced startup
• A good communicator who can convey information concisely back to the team whilst also liaising efficiently with hosts and contractors!
• Good command of written and spoken English 
• A travel enthusiast and You truly get Airbnb (for hosts and for guests)
• Keen and fast learner with strong analytical skills, you have experience solving problems under pressure
• The best coordinator in İstanbul! We answer all guest enquiries within an hour, and you’ll need to maintain this fast pace (or improve, if you fancy a challenge) this level of service
• Willing to work flexibly as required in a fast-paced business environment 

• İlan Numarası: 18421
• İlan Tarihi: 21 Nisan 2019
• Cinsiyet: Erkek / Kadın
• Çalışma Şekli: Tam zamanlı
• Çalışma Yeri: İstanbul Avrupa - Kağıthane
• Pozisyon: Lojistik Operasyon Sorumlusu, Lojistik Meslek Elemanı, Misafir İlişkileri Görevlisi (Guest Relations Officer)
• Deneyim: Deneyimsiz / Yeni Mezun
• Sektör: Diğer
• Eğitim Durumu: Lisans Öğrencisi, Lisans Mezunu, Yüksek Lisans Öğrencisi, Yüksek Lisans Mezunu
• Alınacak Kişi Sayısı: 1
• Kapanma Tarihi: 24 Nisan 2019