Bilgisayar / BT / Internet
ITCS.co is one of the leading companies in IT Industry with future projects and customers . We're proud of our 5 Star rating on Google review from our employees and Company. We are hiring a talented Technical Support professional to join our team. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, technical support officers need to talk to customers directly, investigations IT tasks, following for new customer, as well as create written documentation, requiring excellent written and verbal communication in English.
Technical Support Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Email responding and email marketing for new projects.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
basic knowledge about Cyber Security and IT solutions
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Motivate for investigation by yourself and link to grow up your knowledge
If you like to have comfortable working hours and earn more salary like freelancers, You'll be glad you applied to ITCS.Co
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